DISCONNECTION PROTECTION AND CANCELLATION
POLICY
Except as otherwise expressly stated in writing by RedlightPoker.com
(RedlightPoker), the following terms and conditions set
forth the rules and procedures that govern all Players' rights
in the event of disconnection and game cancellation:
1. Disconnect Protection is a tool implemented to
protect players in the event that their internet connection
is inadvertently lost while involved in a pot. If a player
does become disconnected, that player will be allowed to
continue in the hand (provided he or she has Disconnect
Protection available) and contest that portion of the pot
that he/she had become financially involved in up to the
point of disconnection.
2. RedlightPoker strives to offer the best Disconnect
Protection to our Players. Our goal is to protect Players
while also maintaining appropriate checks so that the protection
shall not be misused.
3. Disconnect Protection is in no way intended to be used
for any purpose other than a genuine disconnect. Any misuse
of this policy by intentionally disconnecting from the
poker site may result in; forfeiture of any monies won,
Tournament disqualification, the loss of the Disconnect
Protection privilege or expulsion from the RedlightPoker
Site.
4. Our Software is designed to detect whether a
Player had a genuine disconnection before giving the Disconnect
Protection to him. If a Player tries to get Disconnect
Protection by simply not acting on his/her turn and getting "timed
out", he/she is deemed to have folded.
5. Players MUST accept the risk of disconnection.
Disconnections can and do occur. If this should happen,
please log back on and continue play as quickly as possible.
To limit potential disconnection difficulties, please consult
with your ISP as to what measures can be initiated to help
reduce this risk. At no time will RedlightPoker assume
responsibility for disconnected players regardless of cause.
6. If a Player is disconnected during the play of
a Hand and has Disconnect Protection available, that protection
will kick in and the Player will be able to contest that
part of the Pot in which they had invested money (and can
win whatever is in the Pot at the time of the disconnect).
7. RedlightPoker reserves the right to alter this
policy and render final decisions on all matters herein
at its sole discretion. Policy changes and relevant decisions
will be communicated accordingly to RedlightPoker via electronic
and/or written means.
8. RedlightPoker reserves the right to render final
decisions on all matters herein at its sole discretion.
Decisions will be communicated accordingly to RedlightPoker
via electronic and/or written means.
Live Game Disconnect Protection:
9. Disconnect Protection resets are allowed three times
in a 7 day period for Live game play. This means that before
RedlightPoker successfully processes a Player's reset request;
we will determine whether the Player has used up his/her
quota of resets. If the Player has used up his/her quota,
RedlightPoker will not reset the Disconnect Protection
automatically.
10. Each player is limited to the use of 8 Disconnect
Protections (3 resets) within a 7 day period for Live game
play.
11. A Player may request for a Disconnect Protection
reset by using either of the following two methods:
12. Go to Lobby --> Click on 'Options' --> Click
on 'Reset Disc-Protect'; OR
13. While at the table, click on the 'Dealer's Chip Tray'
to get the options. One of the options is 'Request
Disc-Protect'. Just click it to send a reset request
to us.
14. On the successful resetting of a Player's Disconnect
Protection count, the Player will receive a confirmation
Sit & Go Single-Table Tournament Game Disconnect
Protection:
15. There are no Disconnect-Protects at all Sit & Go
Single-Table Tournaments. You will be folded if you lose
connection. This has been done at the request of a large
number of Players.
Sit & Go Multi-Table Tournament Game Disconnect
Protection:
16. There are no Disconnect-Protects available for all
Sit & Go Multi-Table Tournaments. You will be folded
if you lose connection.
Multi-Table Tournament Game Disconnect Protection:
17. There are no Disconnect-Protects
for all Multi-Table tournaments. You will be folded if
you lose connection. This has been done at the request
of a large number of players.
GAME CANCELLATION POLICY:
• REAL MONEY GAMES: Each Player will be refunded
back the exact amount of money he/ she had at the start
of the Hand at the time of cancellation.
• PLAY MONEY GAMES: Each Player will be refunded
back the exact amount of Chips he/ she had bought when
he/she took a seat at the Table. This is done because we
do not record ALL Play Money Hand information.
• SIT & GO SINGLE-TABLE TOURNAMENTS: If a Tournament
is cancelled due to technical issues, any Player who was
eliminated prior to this time will lose his/her Buy-in
and Entry Fee. The remaining Players will be refunded their
Buy-ins and Entry Fees and will equally divide up the Buy-in
monies from the Players already eliminated, regardless
of the Chip standing when the Tournament was halted.
• SIT & GO MULTI-TABLE TOURNAMENTS: If a Tournament
is cancelled due to technical issues the following Refund
Policy will be implemented: Eliminated Players at time
of cancellation will not be refunded their Buy-In (Amount
which goes to the Prize Pool) or Entry Fee (Amount the
House takes). Players still in the Tournament at time of
cancellation will be refunded as follows:
- 50% of Prize Pool will be distributed equally between
all Players still in the Tournament at the time of cancellation.
- 50% of Prize Pool will be distributed on a percentage
basis at time of cancellation based on their Chip count.
- Their Entry Fee (For ex. $3 in a $30+$3 Tournament).
• MULTI TABLE TOURNAMENTS: If a Tournament
is cancelled due to technical issues the following Refund
Policy will be implemented: Eliminated Players at time
of cancellation will not be refunded their Buy-In (Amount
which goes to the Prize Pool) or Entry Fee (Amount the
House takes).
Players still in the Tournament at time of cancellation
will be refunded as follows:
- 50% of Prize Pool will be distributed equally between
all Players still in the Tournament at the time of cancellation.
- 50% of Prize Pool will be distributed on a percentage
basis at time of cancellation based on their Chip count.
- Their entry fee. (For ex. $3 in a $30+$3 Tournament)
“No DP” Tables:
Selected Tables will not have Disconnect Protection for
disconnects. These Tables are identified in the Lobby by
listing "(No DP)" next to the Table name.
These Tables will not offer the conventional Disconnect
Protection, but will wait for the user to connect back,
based on the investment made in the Pot. The user's
time-bank will not be used, but the system will wait for
the Player to connect back, based on the following rules:
• No time added if Pot size is up to 5 big
blinds
• 30 seconds if the Pot is more than 5 BB and
up to 20 BB
• 60 seconds if the Pot is more than 20 BB
and up to 40 BB
• 120 seconds if the Pot is more than 40 BB
and up to 80 BB
• 240 seconds if the Pot is more than 80 BB
When a Player is disconnected and has no investment in
the Pot, the Hand will be folded when the regular time
allotted expires. Although, if a check option exists to
a disconnected Player, the Hand will be checked after the
regular time allotted expires.
All use of RedlightPoker is further governed by the
RedlightPoker
Terms & Conditions of Use.
RedlightPoker
July 4, 2004