lf you have any questions about RedlightPoker, please read through the following frequently asked questions. If you have any questions that are not answered below, please do not hesitate to contact us for a prompt and complete response.

Please click one of the topics below and scroll the questions and answers.

I'd like to start playing now. What's the fastest way to get in on a game now?

Simply download and install the free software. Once it's opened click "open account" in the sign-in page.

What if I just wanted to try out the games for free? What information do I need to supply to open my play-for-fun poker account?

To start with RedlightPoker Play-for-Fun Poker, you are only required to enter your Name, City and Email Address. In less than a minute, you'll be at a table playing against poker players from all over the world. AN ABSOLUTE BLAST AND ABSOLUTELY FREE!

Is play-for-fun poker really free and can I play right now?

Yes, it's absolutely free! Download our application and you'll be playing in minutes! Once you gain the confidence you may want to join in on our lower limit games starting at only $.25 - $.50. It's your choice to play for fun or for cash, and you move at your own pace!

How many play chips do you get with play-for-fun poker?

All new players receive 1,000 Play-for-Fun Poker Chips. If you run out of Play-for-Fun Poker Chips, you can get more by clicking on the "Rebuy" button when you attempt to buy-in. Good luck, and let's see how good your poker skills are!

How do I select the type of poker game and which table I want to sit at?

In the lobby, click the game titles on the tab bars to select between each type of game. The available tables for each game are listed vertically -- simply double-click on the table you wish to join, or select a table and press the “Join Table” button.

What do I do if the game freezes or the internet disconnects?

If you are disconnected during a hand, the software will automatically attempt to reconnect you to the Internet and return you to your table. If you return in the allotted time, you will find yourself still in your same seat with the other players waiting for you to continue the hand as if you had never left. If you return after the allotted time limit, the software will have put you “All-in” and, through our hand history function, you will be able to see what happened on the hand that got frozen. If your hand was winning hand, you win the main pot of that game.  If not, please contact us and we will refund your Chips for that Hand.

What happens to my hand if I get disconnected and I cannot return back in time?

If you do not return in time, you will automatically be all in. Each player is granted a specific number of all-ins per day to protect their hands in the event of disconnects. If you have already used your daily All-ins and do not return to the table in time, then your hand will automatically be folded. We do not suggest playing if you've used all your allotted All-ins for that day. We suggest paging the Host with the “Contact Us” button and advising him of the situation so that he can make a decision if he can reset your All-ins for that session. On play money tables, you have an unlimited number of All-ins.

The server crashed in the middle of a hand. What happens when a hand is restarted? What happens to my money?

Transactions are posted to players' accounts at the completion of every hand. If a hand does not complete for any reason, then all players' accounts are restored as they were at the beginning of the hand. All bets are off and a new hand is dealt.

If my desired table is empty, can I sit down?

We suggest you do. It is our goal to have you play the game you want to play. Chances are you'll be able to get your desired game going, even if you're first one to take a seat. Other players will most likely arrive shortly.

What does “Avg.Pot” and “Players/Flop” in the lobby mean?

Avg.Pot is the average pot size for the last 20 hands. Players/Flop is the percentage of players, averaged over the last 20 hands, who "see the flop".

What does “ hand number”  mean?

Every hand played is given a unique number. This number (also known as "hand number") can be used when requesting player hand histories or when there is a problem with a specific game that you would like to review or report. If there is ever a question or a problem with a particular game, note the hand number and reference it when contacting us.

How do I get my hand histories?

You can get access to the hand histories from the Software, at any of the tables. Just click on the "This Hand" or "Last Hand" in the bottom right of the table and fill in the details to get previous hands.

I keep getting disconnected or frozen. What can be done?

This is normally caused by Internet conditions beyond our control, having to do with your Internet service provider. We can suggest using an alternate provider if you have one. An inconsistent Internet connection can be caused by any number of things, and is difficult to diagnose at times. This problem may also be caused by slow dial up connections. Our technicians may be able to suggest ways in which you can improve your connection, and thereby improve the game performance for you.

Can anything be done to stop harassing, abusive or offensive chat at the tables?

We do not allow offensive or abusive language in the chat. Nor will we tolerate harassment of our players at the table. If someone is consistently behaving contrary to this policy, this person will have their ability to chat disabled to insure our games remain fun for all our members.

How do I change my nickname?

At present we do not allow nickname changes.

What is the minimum buy-in?

As in most tables, the minimum Buy-in is ten times the small bet. For example, you need $100 to enter a $10 - $20 game, $50 to enter a $5 - $10 game and $20 to enter a $2 - $4 game. Upon entering each table, the software will advise you of the minimum Buy-in for that particular table.

What is the rake and how is it computed?

The money removed from each pot by the house is the rake. The house rake is 5% of the pot size, capping at $3, calculated on a variable rake structure. This allows us to adjust the rake depending upon the number of players, and the betting limits.

What is the rake at the real money tables?

For limits of $2 - $4 and above, the maximum rake is $3 per game. For limits of $1-$2 and below, the maximum is $1 per game.  

How can I deposit money into my account?

Currently, we accept NETeller for deposits/withdrawals. Go to the account center on the website or the cashier in the software to deposit/withdraw money.

How long will it take to receive my money when I cash out?

Cash Outs are processed in 24 hours.

I'm worried about the security of the game? What is collusion?

This is a major topic of debate when it comes to Internet poker and we take this subject very seriously. Our software has built-in security features to insure all games are played honestly and safely. Plus our Hosts screen all poker tables constantly and monitor all games to insure a fair game. If you think people are colluding at your table please do not hesitate to contact us.

Who can answer my specific technical questions?

Please email support staff if you have any specific technical questions. They will forward this information to our Tech Department and have an answer for you ASAP.

Can more than one family member in same household have an account?

Players are not allowed to have more than one active account. If more than one player in the same household wishes to play, then you will need to email support for assistance to set up the accounts. Although two players from same household can play at same time, they will not be permitted to play at the same table at the same time. This will be strictly enforced.

I'm having problems getting connected, what can I do?

Please email support for assistance. You may also speak to a customer service representative live by pressing the “Contact Us” link. We are always happy to help you 24 hours a day, 7 days a week.

I have WebTV. Can I play at poker at your site?

At this time, WebTV users cannot play poker online. The reason for this is that WebTV does not allow users to download software, since they do not have any kind of storage media (hard drives) to download to. When this changes, we will notify players. Please leave us your email address here so that we can send an email at the time this becomes possible.

I do not have Windows operating system. Can I play on any other operating system?

Unfortunately, at this time, we do not have software for operating systems other than Windows. The software is only compatible on Windows 95, Windows 98, Windows NT, Windows ME, Windows 2000 and Windows XP. A Java version will be offered shortly. This will not require you to download and will allow you to play regardless of your computers platform.